Welcome to the Casa Neuhaus Ceramic Knives USA Warranty & Sharpening Info Page.

OUR WARRANTY

We guarantee a lifetime of constant sharpness. Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses. Do not sharpen your knives with a steel sharpener. Sharpen using a ceramic sharpener, your local sharpening professional or use our sharpening service, more info below.

Please exercise caution when using ceramic bladed knives.

Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty.

WARRANTY CLAIMS / RETURNS / EXCHANGES

Our warranty does not cover damage caused by improper use or accidental damage to the knife or kitchen tool product. Products claimed as defective must be returned within 30 days of shipping date for inspection. Same applies for returns and exchanges (products must be unused and in original packaging). If the product is found defective, we will repair or replace it. We may offer to repair or replace product for a reasonable fee for damage caused by improper use or accidental damage. This fee entails the return shipping back to the client. Small chips and/or broken tips on knives can often be corrected by sharpening. Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty extends only to the product’s original purchaser, U.S. and Canadian residents only. To process a warranty claim/return/exchange your package should include the following: your phone number, shipping address (no P.O. boxes, please and no countries outside US or Canada), e-mail address (if applicable), proof of purchase and original packaging. Ship your items to:

Casa Neuhaus Ceramics Knives, 668 Putnam Ave,  Brooklyn,  NY. 11221, Attention: Warranty Claim

Important: We strongly suggest using the following carriers and insuring your parcel: FedEx, UPS and the US Postal Service’s Express service.

THE ABOVE WARRANTY IS EXCLUSIVE AND CASA NEUHAUS MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, REGARDING THE PRODUCT OR RELATING TO ITS QUALITY, PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. CASA NEUHAUS SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES WHETHER A CLAIM IS BASED ON CONTRACT, TORT, WARRANTY OR OTHERWISE. IN NO EVENT WILL CASA NEUHAUS’S LIABILITY EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

SHARPENING SERVICE WARRANTY

If you would like to send your knife in for special sharpening there is a $10.00 fee (within US) to cover return shipping and handling (in the form of PayPal*) and $15 for Canada. If you would like to add additional knives in the same shipment there is an extra $5 fee per knife.

To process your sharpening service your package should include the following: your phone number, shipping address (no P.O. boxes, please and no countries outside US or Canada), e-mail address (if applicable), proof of purchase for warranty coverage and copy of your PayPal payment. We will not be able to proceed with the sharpening if you don’t include that info. Ship your items to:

Casa Neuhaus Ceramics Knives, 668 Putnam Ave,  Brooklyn,  NY. 11221, Attention: Sharpening Warranty

Important: We strongly suggest using the following carriers and insuring your parcel: FedEx, UPS and the US Postal Service’s Express service.

Click here to pay for your sharpening shipping.

This service will take approximately 4 weeks.